Warranty
For service under this warranty, contact the Jensen Outdoor retailer who sold you the furniture. Due to the Jensen Outdoor retailer’s service policy requirements, they will need to submit a warranty claim on your behalf.
Limited Warranty
Effective (08/15/2023)
Jensen Leisure Furniture, LLC d.b.a. “Jensen Outdoor” warranties to the original purchaser (“Purchaser”) that, for a period of five (5) years of residential use or for a period of three (3) years of commercial use from the date of purchase (except as specified below), under normal use and service conditions, Jensen Outdoor furniture shall be free from defects in workmanship or materials. This warranty shall only be applicable and enforceable in the United States of America and Canada.
WOOD FRAMES
Wood frames are warranted to not break or crack for five (5) years of residential use or three (3) years of commercial use. Wood frames require user maintenance and changes in the color of the wood are normal and should be expected to occur over time as the natural material ages. Therefore, fading and color changes in wood frames are not covered by this warranty. Small checks in the surface (minuscule openings of the wood grain at the ends when exposed to the elements over time) are natural and in no way affect the structural integrity of the frames. Superficial checks are not covered by this warranty. Components such as plastic foot glides are subject to wear and tear and are not considered part of the frame.
METAL FRAMES
Welds and joints are warranted to not break or crack for five (5) years of residential use or three (3) years of commercial use. Powder coat finish is warranted to not peel for five (5) years of residential use. Rust or corrosion of metal components, when placed in close proximity to known salt environments, is not covered by this warranty.
HARDWARE
Hardware used in the production or assembly of Jensen Outdoor furniture is warranted to not break for five (5) years of residential use or three (3) years of commercial use.
WOVEN VIRO® FIBER
Woven Viro® Fiber is warranted to not fail structurally, crack, unravel, fade excessively, or rot for five (5) years of residential use or three (3) years of commercial use.
SLING FABRIC
Sling fabric is warranted from tears and becoming non-functional because of loss of dimensional stability from exposure conditions including sunlight and normal atmospheric conditions for three (3) years of use. Abnormal or excessive discoloration and fading are covered.
SUNBRELLA® OR ULTRALEATHER® CUSHION & PILLOW FABRIC
Cushions and pillows are warranted to be free from workmanship or material defects for one (1) year from purchase. The fabric on cushions and pillows is warranted to not tear, or fade excessively for one (1) year from purchase.
HIGH-PRESSURE LAMINATE (HPL) SURFACES
High-Pressure Laminate (HPL) is warranted to not fail structurally, crack, fade excessively, or rot for five (5) years of residential use or three (3) years of commercial use.
Proper maintenance of your product is required to support the benefits of this warranty. This warranty is voided in the event that there are indications of abuse or neglect to the furniture. This warranty does not apply to normal wear and tear effects on Jensen Outdoor products, which are received by regular use of the products.
Submitting a Residential warranty claim
Please provide these details to your retailer.
For service under this warranty, contact your Jensen Outdoor retailer from whom you purchased the product. Due to your Jensen Outdoor retailer’s service policy requirements, they will need to submit a warranty claim to Jensen Outdoor on your behalf.
When submitting a claim to your retailer, please supply the following documentation:
- Proof of purchase (copy of receipt)
- The product item number(s)
- A written description of the defect
- Photographs of the full product and close-ups of the warranty issue
Once documentation has been received, evaluated, and deemed defective under this warranty Jensen Outdoor’s sole responsibility shall be, at its option, to repair or replace defective components, to repair or replace defective furniture, or authorize repairs by a third party, and to notify the Retailer of the solution. Should a defective product no longer be available, Jensen Outdoor may replace it with a similar product of equal or greater value.
EXCLUSIONS
This Limited Warranty does not apply to damage resulting from normal wear & tear, handling, improper or lack of use, care, or maintenance, abuse, accident, alteration, tampering, natural variation of color, texture, or grain and aging of natural products, or use in violation of applicable laws, rules, regulations, and ordinances.
Customer’s Own Material (COM) and any other material are not covered by this warranty.
Repair or modification by anyone other than Jensen Outdoor or an approved agent of Jensen Outdoor voids the warranty. Additional exceptions may apply. Freight damage is not covered under our Jensen Outdoor Limited Residential Warranty.
Jensen Outdoor expressly disclaims all other warranties, express or implied, statutory or otherwise, including but not limited to, any warranty of merchantability, title, non-infringement, or fitness for a particular purpose.
We reserve the right to discontinue or modify any product line or color without notifying the Purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.
No person or entity is authorized by Jensen Outdoor to make (and Jensen Outdoor shall not be bound by) any statement or representation as to the quality or performance of Jensen Outdoor products other than as contained in this warranty.
This warranty may not be altered or amended except in a written instrument signed by Jensen Outdoor and Purchaser. Under no circumstances will Jensen Outdoor be liable for special, incidental or consequential damages, whether such damages are sought in contract, in tort (including but not limited to negligence and strict liability) or otherwise, and Jensen Outdoor’s liability with respect to defective products shall in no event exceed the replacement of such products or return of the purchase price, as described above.
Some states do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
